Support
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Email us
Questions, bugs, feedback or privacy requests. We usually reply within two working days.
support@swingpolls.comDelete your account
In the app, go to Profile › Account › Delete account. This permanently removes your profile, polls, reels, votes and uploaded media. Can’t sign in? Email us from the address on your account.
Request deletion by emailFrequently asked questions
Where can I use SwingPolls?
In your browser, at app.swingpolls.com. The iPhone and Android apps are coming soon.
Why can’t I vote on a poll?
The creator chooses who can vote: by country, nationality, age, gender, education or language, or verified voters only. Some polls can only be voted on in the mobile app, and some ask you to confirm your vote with your fingerprint or face. Complete your profile and get verified to vote on more polls.
Why can’t I see a poll someone told me about?
Creators also choose who can see a poll. That is a separate setting from who can vote, so a poll may be hidden from you, or you may see it without being able to vote.
How do I get verified?
Go to Profile › Verification and upload a clear photo of your passport. Our team reviews it, usually within a few days, and we’ll email you when it’s done. Documents are stored privately.
Can poll creators see how I voted?
No. Creators see totals and Insights by group, never individual votes.
Why are the results hidden?
Some creators hide results until you vote, so early numbers don’t influence anyone. Vote and the results appear.
What is recorded on the blockchain?
Every poll is recorded as its own contract on the Modem blockchain, and each vote is stored as an anonymous hash, so results can be checked independently. No personal data goes on-chain. Voting uses free voting credits, and you never handle a wallet.
I forgot my password.
Tap Forgot password on the sign-in screen and follow the instructions in the email we send you. If you signed up with Google or Apple, use that button to sign in instead.
How do I report a poll or a user?
Tap the … menu on the poll and choose Report. You can also block a user from their profile.
How do I stop marketing emails?
Use the unsubscribe link at the bottom of any SwingPolls newsletter. We’ll still send important account and security emails.